72 applicants

Company

Oracle · 4 hours ago

Sr. Manager, Product Strategy

United States

Full-time

Remote

Senior Level, Lead/Staff

$97K/yr - $200K/yr

10+ years exp

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Responsibilities

Develop and implement a comprehensive AI support bot strategy to improve customer support efficiency.

Lead a team of AI engineers, data scientist, and machine learning specialists to build, deploy and optimize AI-based virtual support and tools.

Collaborate with product, engineering, data, and customer support teams to identify pain points, prioritize bot features, and drive seamless integration of AI solutions into OHAI products.

Identify, evaluate, and implement latest in NLP, machine learning, and AI technologies to enhance bot capabilities for understanding, problem-solving, and user interaction.

Ensure AI driven solutions meet user needs by understanding and analyzing customer journeys, pain points, and expectations.

Establish KPIs and leverage data analytics to assess bot performance, user satisfactions, and areas for improvement, continually iterating on solutions based on data insights.

Ensure all AI-driven solutions are compliant with healthcare regulations (e.g. HIPAA), OHAI security standards, maintaining privacy and data security.

Manage resources and timelines effectively to meet strategic and operational goals.

Stay abreast of emerging AI technologies, trends, and best practices, positioning OHAI as an industry leader in AI-driven support in healthcare.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Computer Science degreeTechnical program managementHealthcare ITCloud-based technologiesCerner systemsOracle Cloud InfrastructureOHAI frameworkAgile methodologiesHealthcare regulationsScrumWaterfallProject management certificationHIPAAHITECH

Required

BS or MS degree in Computer Science, Engineering, Information Technology, or a related field.

Minimum 10 years of experience in technical program management, with a focus on healthcare IT and cloud-based technologies.

Demonstrated experience with Cerner systems and Oracle Cloud Infrastructure.

Knowledge of OHAI (Oracle Healthcare Applications & Infrastructure) framework and best practices.

Strong understanding of project management methodologies, such as Agile, Scrum, and Waterfall.

Excellent communication and interpersonal skills, with the ability to influence without authority.

Proven ability to manage multiple, complex projects simultaneously and deliver them on time and within budget.

Strong analytical and problem-solving skills, with a keen attention to detail.

Familiarity with healthcare regulations, such as HIPAA and HITECH, and their implications for IT systems.

PMP, PgMP, or equivalent project management certification is a plus.

Benefits

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10,001+ employees

https://www.oracle.com/

H1B Sponsorship

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