Foundation Medicine · 1 day ago
Sr. Manager, Sales Operations
United States
Full-time
Remote
Senior Level, Lead/Staff
7+ years exp
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Responsibilities
Collaborate with sales team to analyze and understand sales processes, sales strategy, and business requirements to be mapped to Salesforce platform.
Gather, document, and analyze requirements for Salesforce enhancements and new features.
Translate sales strategy, business requirements into functional specifications for the development team.
Work with developers and project managers to ensure solutions meet business needs and project timelines.
Lead change management initiatives related to Salesforce implementation and updates.
Develop and execute change management plans to ensure smooth transitions and minimize resistance.
Communicate changes effectively to all levels of the organization.
Identify change champions across sales organization and sales leadership who will help drive change.
Develop comprehensive training programs for end-users, focusing on maximizing adoption and proficiency.
Deliver in-person and virtual training sessions to various user groups.
Create user manuals, video tutorials, and other training materials.
Monitor and analyze user adoption metrics, providing recommendations for improvement.
Identify opportunities for process improvements and Salesforce optimization.
Stay up to date with Salesforce releases and best practices, incorporating relevant updates into the system.
Build out-of-box reports, charts, and dashboards.
Perform out-of-box configurations to meet business requirements.
Lead the design efforts to build new custom objects, fields, workflows, and validation rules.
Troubleshoot issues and identify root cause.
Guide software developers, testers, and release managers to build, test and release Salesforce improvements frequently to meet fast paced business needs.
Understand validated system requirements such as IQ, OQ, PQ, SRAQ and other requirements in FDA-Regulated industries.
Qualification
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Required
Bachelor’s degree in Computer Sciences, Information Systems, or related field.
7+ years of proven experience as a Salesforce CRM Consultant, with a focus on training and change management.
Preferred
Cancer Care, Diagnostics Sales, Comprehensive Genomic Profiling, Healthcare and Lifesciences industry experience
Understanding of HIPAA and importance of privacy of patient data
Experience in developing and delivering training programs, training collaterals, training in-person and virtually.
Demonstrated ability to lead change management initiatives and drive user adoption.
Excellent communication, presentation, and interpersonal skills.
Experience collaborating with technology, engineering, and consulting teams to build Salesforce capabilities.
Strong understanding of Salesforce platform capabilities and best practices.
Strong problem-solving skills and attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Commitment to FMI values: patients, innovation, collaboration, and passion
Company
Foundation Medicine
Foundation medicine is a molecular information company developing clinical diagnostic tests that facilitates personalized cancer therapies.
1001-5000 employees
H1B Sponsorship
Foundation Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (23)
2022 (32)
2021 (45)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$96.5MKey Investors
Kleiner Perkins
2015-01-12Acquired
2013-09-25IPO
2013-01-08Series B· $13.5M
Leadership Team
Daniel Malarek
Chief Executive Officer
David Fabrizio
VP, Translational Strategy
Recent News
2024-11-07
Google Patent
2024-11-07
Company data provided by crunchbase
