JLL Technologies · 13 hours ago

Sr. Manager, Technology Program Management

Chicago, IL

Full-time

Remote

Senior Level, Lead/Staff

15+ years exp

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Responsibilities

Lead a team of 6-10 program and project managers to deliver the client’s global CRE technology related programs and projects in alignment with client strategy and technology roadmap

Accountable for quality and timely delivery of complex technology programs and projects. While this role does have management responsibilities, it also requires direct client-facing delivery as well.

Overall accountability for technical program and project management delivery for assigned team. Accountable to drive resolution of escalations. Primary point of contact for senior stakeholders.

Ensure PM rigor and consistency in documentation, delivery, and communication. Oversee teem and ensure high quality program and project management delivery, inclusive of project framework, comprehensive project plan, quality meeting minutes, status updates, risk management plan, budget tracking and management, scope management, and steering meetings

Proactively manage executive stakeholder expectations; effectively communicate with and influence senior stakeholders, both informally and formally through portfolio governance

Effectively manage program risk. Acts as a point of internal and external escalation for problem solving and conflict resolution on the program

Ensure that the documentation related to projects is complete and provide key metrics allowing client leadership to make the right decisions

Support development of continuous improvement mechanisms to ensure that tools and processes are constantly evolving

Establish strong business relationships with key stakeholders, bringing a consultative approach, and sharing information around best practices and market trends to help drive stakeholder decision-making

Qualification

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Program ManagementPMP CertificationProject ManagementAgile ExperienceIWMSCorporate Real Estate TechnologiesCustomer Focus

Required

A Bachelor’s degree from an accredited institution

15+ Years of program and project management experience

Ability to thrive in a high-pace environment

Ability to work across global time zones as required

Strong consultative skills and organizational prowess

Strong written and verbal communications skills; ability to effectively communicate with global stakeholders at all levels

Proactive and situational leadership skills in people and project management

Self-motivation and desire to always deliver with excellence

Experience working in large global organizations with complex technical environments as well as dealing with internal and external customers, service providers and vendors

Strong customer focus with a demonstrated ability to work seamlessly with business stakeholders, end-users, vendors, and technology teams

Ability to operate independently with general guidance