30 applicants

Company

IDMWORKS · 7 hours ago

Sr. MS Analyst

Remote USA

Full-time

Remote

Mid, Senior Level

3+ years exp

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ConsultingEnterprise Software

Growth Opportunities

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Responsibilities

Provide real time resolution on a wide range of technical and non-technical customer issues.

Perform problem management – root cause analysis and provide resolution / workarounds.

Troubleshoot and actively work on major incidents (P1) Escalate the issue to Sr. Analyst / L3 team within SLAs for complex incidents.

Document FAQs, artifacts, and other knowledge management documents.

Perform development and enhancement activities based on customer requirements.

Willingness to receive calls and support outside of regular business hours and over weekend (as required).

Enhance the knowledge by learning new technology (primary and secondary skill).

Provide assistance and cover for other team members when required.

Other duties as required.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

L2 SupportIdentity Governance & AdministrationAccess Management SSO/FederationPrivileged Access ManagementWindows ServerSQL ServerIISUnix/LinuxJavaXMLSQLPerlServiceNowService CloudLDAPActive DirectoryTomcatWebSphereWebLogicJBOSSITIL v3 Foundation

Required

3 - 6 years of support experience providing L2 support

5+ years of experience within information technology

Knowledge and hands-on experience with any of the following IAM components: Identity Governance & Administration, Access Management SSO/Federation, Privileged Access Management, Enterprise Directories

Knowledge of Windows Server, SQL Server, IIS, Unix/Linux, and basic networking

Ability to understand and enhance programming logic written in Java, XML, SQL, Perl etc.

Understanding of source control and support tools like ServiceNow, Service Cloud etc.

Experience with web application servers (Tomcat, WebSphere, WebLogic, JBOSS, etc.)

Knowledge of enterprise directories (LDAP, Active Directory, etc.)

Good communication and interpersonal skills

Good analytical approach and problem-solving skills

Willingness to receive calls and support outside of regular business hours and over weekend (as required)

Provide real time resolution on a wide range of technical and non-technical customer issues

Perform problem management – root cause analysis and provide resolution / workarounds

Troubleshoot and actively work on major incidents (P1)

Escalate the issue to Sr. Analyst / L3 team within SLAs for complex incidents