Sr. Operations Analyst, Workforce Management @ hims & hers | Jobright.ai
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Sr. Operations Analyst, Workforce Management jobs in United States
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hims & hers · 8 hours ago

Sr. Operations Analyst, Workforce Management

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Health CareLifestyle
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Actively Hiring

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Responsibilities

Own workforce scheduling, staffing, and real-time management to ensure coverage aligns with business demand.
Analyze operational data to forecast volume and resource needs, identifying trends to optimize workforce performance.
Monitor and track key metrics such as agent productivity, engagement, retention, and overall team performance.
Serve as the point of escalation for workforce-related issues, coordinating with cross-functional teams to implement timely solutions.
Oversee workforce tools and processes, ensuring accurate reporting and efficient scheduling systems.
Proactively manage seasonal and dynamic shifts in workload, providing recommendations to leadership on workforce adjustments.
Partner with leadership teams to develop strategies that support workforce efficiency, employee satisfaction, and cost management.
Create and deliver reports and insights for leadership consumption to drive workforce-related decision-making.
Coach and develop team members to drive performance and engagement.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Workforce ManagementData AnalysisHealthcare OperationsWorkforce Management ToolsExcel/Google SheetsReal-time ManagementBI Tools LookerBI Tools TableauCoachingContact Center OperationsMentoringCollaboration Skills

Required

5+ years relevant experience in Workforce Management; prior experience in consulting, analytics, or healthcare operations in a fast-paced, high-growth, and rapidly changing environment, or similar
Experience working in the healthcare industry, with an understanding of healthcare operations and dynamics

Preferred

Experience with workforce management tools (e.g., Assembled, NICE, Verint, Kronos, or similar WFM software) for scheduling, forecasting, and performance tracking
Strong proficiency in data analysis and reporting using Excel/Google Sheets, and familiarity with BI tools like Looker or Tableau
Proven experience in real-time management and adjusting staffing to meet fluctuating operational demands
Demonstrated ability to coach, mentor, and develop high-performing teams
Knowledge of contact center operations, workforce optimization principles, and staffing best practices
Excellent problem-solving skills with the ability to analyze trends, anticipate challenges, and provide data-driven recommendations
Strong collaboration skills with the ability to work effectively across cross-functional teams including Operations, Product, and HR

Benefits

Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
Employee discounts on hims & hers & Apostrophe online products
401k benefits with employer matching contribution
Offsite team retreats

Company

hims & hers

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Hims is a wellness brand that helps men and women get access to products for skin care, hair loss, and sexual health.

Funding

Current Stage
Public Company
Total Funding
$233.2M
Key Investors
Franklin TempletonIVPThrive Capital
2021-01-21Post Ipo Equity· $75M
2021-01-21IPO
2020-03-01Private Equity

Leadership Team

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Andrew Dudum
Founder and CEO
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Yemi Okupe
CFO
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Company data provided by crunchbase
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