WorkatHome-JobBoard · 14 hours ago

Sr. Partner/Alliances Business Operations Analyst (Remote)

Austin, TX

Full-time

Remote

Senior Level

5+ years exp

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Responsibilities

Subject matter expert and single point of contact for assigned Partner capabilities

Interface with IT teams, providing, prioritization, user stories, user acceptance testing

Interface with GTM Program teams to understand business priorities and respective policies

Interface with business architecture team for process documentation and inter-dependencies for Partners across the company

Create and maintain a prioritized list of enhancements and roadmap of deliverables

Create supporting documentation and work instructions

Lead change management, including documentation creation and handoff to Partner field teams

Create and manage metrics - adoption, SLA, support - identifying opportunities to constantly improve and streamline processes, leading the execution of improvement cross-functionally

Create and maintain a governance model for assigned capabilities

Create a maintenance process to ensure high level of data and system hygiene

Point of escalation for the Partner operations field teams

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Partner OperationsContracts ManagementDeal RegistrationPartner On-boardingPartner CPQOrder ProcessingPartner TrainingPartner CertificationsSaaS ExperienceExcelPowerPointClariCrossbeamBusiness Intelligence (Tableau)Change ManagementOperationally-minded

Required

Bachelor's degree

Minimum 5 years of Partner Operations experience

Experience managing key capabilities such as Contracts, Deal Registration, Partner On-boarding, Partner CPQ and Order Processing, Partner Training and Certifications

Strong analytical background and ability to flush out anomalies

Be a self-starter, detail-oriented, and operationally-minded

Excellent presentation and communication skills

Ability to work in a fast-paced environment and manage through ambiguity