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Company

Snowflake · 2 hours ago

Sr. Practice Manager

Remote Bay Area, CA, USA

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

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AnalyticsArtificial Intelligence (AI)

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Report to a Practice Director on the Americas team, aligned to a specific region

Be aligned to Sales District Managers and Account Executives in your region

Be responsible for both services sales enablement/execution and services delivery success for your accounts, focus on both quarterly bookings targets (for Professional Services & Training) and utilization targets

Be measured on consumption progress and meeting consumption targets at your accounts as part of the broader account team, you will also be

Be the Professional Services point of contact for your accounts, through the following:

Help create and execute on the overall vision for services - both sales and delivery

Own the services delivery roadmap (proposals, closing services opportunities and delivery)

Collaborate with cross functional teams to find opportunities, scope, propose and sell services (Professional Services and Training) to both new and existing clients

Develop scope and associated SOWs for customer services engagements

Drive deal reviews internally to ensure alignment - ensure the scope of the project is well defined for customer success

Understand and help optimize business operations processes for services sales

Build strong cross-functional relationships within Snowflake GTM teams (legal, deal desk, account teams, sales, PS&T leadership - including workload services - and partner team)

Provide bookings forecast and demonstrate strong command of your book of business

Align services engagements to key customers business outcomes

Drive alignment with executive sponsors and/or customer stakeholders

Collaborate with other delivery partners (SIs, GSIs, other PS orgs, etc) in support of project delivery

Serve as the initial point of escalation for customer and project team

Own project outcomes and manage project financials (revenue forecasting and expense management)

Maintain a high level of customer satisfaction as reflected in customer survey scores

Collaborate with Education Services team for training delivery

Provide specific services delivery activities for the role/engagement (Business Value roadmap, Business value assessment, strategic roadmap, Data Cloud Assessment, etc)

Deep collaboration with AE/SEs on the account for account strategy

Own and contribute to internal process improvements across the enterprise teams and broader Professional Services organization

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SalesServices DeliveryData WarehousingBusiness IntelligenceCloud ServicesRevenue ForecastingTechnical ImplementationProject ManagementTechnical Account ManagementCross-Functional Collaboration

Required

10+ years of experience in a Sales and Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, roadmapping and revenue forecasting

Direct experience in a Data Warehousing, Business Intelligence and/or Cloud field

Proven track record of meeting booking, utilization, and consumption (or similar) targets

Proven ability to communicate and translate effectively across both internal teams and customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.

Strong organizational skills, ability to work independently and manage multiple projects simultaneously

Preferred

Experience in a client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent)

Company

Snowflake

Glassdoor

4.0

Snowflake is a cloud data platform that provides a data warehouse-as-a-service designed for the cloud.

Founded in 2012

San Mateo, California, USA

5,001-10,000 employees

https://www.snowflake.com

H1B Sponsorship

Snowflake has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (102)

2022 (257)

2021 (134)

2020 (129)