BGIS · 1 day ago

Sr. Program Manager

United States

Full-time

Remote

Senior Level

5+ years exp

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Responsibilities

Manages teams of Site Services Supervisors and Team Leads

Sets goals and provides mentoring for Sites Leaders

Build and maintain strong strategic relationship with existing and potential new customers.

Consult with customers to understand their business challenges and objectives.

Solve complex customer service issues and proactively identify best practices.

Work cross functionally with multiple departments to ensure high standard of customer service on timely basis.

Develop and achieve performance goals and objectives to meet/exceed customer expectations.

Drive strategies and programs to improve competitive position and profitability of the organization.

Communicate general customer insight and feedback to other departments.

Recommend and implement business plans, staffing and standard work processes and capacity to support and expand the business of BGIS in the assigned region.

Collaborates with other regions and leaders to improve business results and customer satisfaction.

Conduct demand forecasting, planning and delivery with other key internal departments.

Identify potential short term and long term risks.

Provide input into continuous process improvement efforts.

Monitor KPIs (Key Performance Indicators) to drive improvements in service performance metrics and quality.

Manages operational budgets with a focus on cost control (burden costs), and weekly work order expenditures.

Collaborates with relevant stakeholders to review, develop, refine and implement processes and standard operating procedures

Recommends and implements technologies to achieve greater efficiencies and productivity

Maintains current awareness and ensures compliance with all applicable regulations and requirements

Monitors and drives team performance to ensure achievement of service level agreements and performance metrics

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Regional customer serviceProcess developmentCost controlCustomer relationship managementStandard operating proceduresMicrosoft OfficeExcelKPI monitoringPersuading skillsNegotiating skills