200+ applicants

Company

CrowdStrike · 21 hours ago

Sr. Salesforce Support Engineer (Remote)

Sunnyvale, CA

Full-time

Remote

Mid, Senior Level

$95K/yr - $160K/yr

3+ years exp

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Artificial Intelligence (AI)Cloud Data Services

Growth Opportunities

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Responsibilities

Provide L1 support for Salesforce features, applications and projects. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved

Resolve customer service issues and skillfully manage complex customer service needs

Manage end user’s expectations and experience in a way that results in high customer satisfaction

Collaborate with different dev teams across the platform and bring resolution to the issues

Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers

Generate/ update custom reports/ dashboards on need basis

Perform and document root cause analysis on the major problems & recurring issues

Support ongoing Salesforce administration such as update user permissions, create accounts/profiles, create flows for process automation

Assist with the design and delivery of our platform and associated technical trainings

Assist developers in troubleshooting leveraging your strong functional & technical expertise

Review & troubleshoot support cases for use case accuracy; gaining functional expertise across the platform would be critical for this

Coordinate with Dev & DevOps teams in identifying the best practices that will help prevent P0s

Complete assigned project responsibilities

Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community

Maintain a flexible and proactive work environment

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Salesforce application developmentSales CloudService CloudCPQSalesforce Platform AdministrationSalesforce.com Certified AdministratorSalesforce.com Certified Advanced AdministratorDebuggingFlow AutomationsApexLightning Web ComponentsJavaScriptHard workingSOQL vulnerabilitiesREST APISOAP APIUI developmentSalesforce CommunitiesCopadoRoot cause analysis

Required

Bachelor’s degree (technical degree preferred)

3+ years of software development with at least 3 years of Salesforce application development experience

Experience working with Sales Cloud, Service Cloud and CPQ

Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills

Excellent written and verbal communication skills required, including experience working with various stakeholders and cross-functional teams

Solid understanding of Salesforce Platform Administration

Salesforce.com Certified Administrator and Salesforce.com Certified Advanced Administrator

Debugging / Troubleshooting errors

Expertise in Flow Automations, with the ability to build lightweight code in Apex, including writing comprehensive tests to ensure code coverage

Working knowledge of Lightning Web Components and/ or at least 2 years experience writing Javascript code

Security minded and strong working knowledge of vulnerabilities around SOQL, Apex, and other areas of the platform that can be leveraged by bad actors