Protera · 15 hours ago
Sr. SAP Technical Account Manager
United States
Full-time
Remote
Senior Level
7+ years exp
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Responsibilities
Manage Large SAP implementations across various versions/OS/DB's
Manage multi-customer support model for Steady state and ALM projects
Manage multiple SAP solutions including S/4HANA, BW/4HANA, Business Suite, BI Analytics and any others.
SAP HANA, Oracle and MSSQL DB Administration experience
Ability to work in shifts and manage entire shifts without external help
Knowledge of and preferably Certification in AWS, Azure and GCP
Adapts existing methods and procedures to create possible alternative solutions to moderately to higly complex problems
Understands the strategic direction set by senior management as it relates to team goals
Uses considerable judgment to determine solution and seeks guidance on complex problems
Primary upward interaction is with direct supervisor and open communication with peers
Experience in application management engagement and ability to work simultaneously on multiple clients
Good at documentation and internal quality review/checks
Incident/Problem management skills
Participate in high level of automation of routine basis activities
Team player and good cross team delivery skills; good interpersonal skills
Knowledge of various DB, OS and ability to have worked on Cloud environment (Public/ Private and Hybrid)
Must have knowledge on OEL, RHEL, SLES and Windows
Monitoring system experience (we use LogicMon, Avantra & Solution Manager)
ITSM experience (ServiceNow a plus)
Should be able to study EWA and provide proactive recommendations to clients
Candidate must ensure that compliance with data protection legislation under the DPA, EU GDPR, any other applicable data protection legislation
Qualification
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Required
At least 7+ years of relevant experience in SAP Basis
College degree in a related field or equivalent experience
SAP Basis Management skills
Governance and oversight skills
SAP application technical architecture knowledge
ITIL Based ITSM skills
Customer management & satisfaction skills
Ability to work in shifts and manage entire shifts without external help
Knowledge of various DB, OS and ability to have worked on Cloud environment (Public/ Private and Hybrid)
Must have knowledge on OEL, RHEL, SLES and Windows
Incident/Problem management skills
Good at documentation and internal quality review/checks
Team player and good cross team delivery skills; good interpersonal skills
Monitoring system experience (we use LogicMon, Avantra & Solution Manager)
Candidate must ensure that compliance with data protection legislation under the DPA, EU GDPR, any other applicable data protection legislation
Preferred
Knowledge of and preferably Certification in AWS, Azure and GCP
AWS, Azure & GCP Skills and certification would be a definite plus
Knowledge of ITIL framework
ITSM experience (ServiceNow a plus)
Benefits
Two PPO Medical plans
Dental
Vision
Health Savings Account
Flexible Spending Accounts
Dependent Care FSA
401k retirement savings plan
Company paid Life Insurance
Flexible PTO policy
Paid Holidays
Company
Protera
Certified SAP and enterprise cloud service provider
201-500 employees
H1B Sponsorship
Protera has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (4)
2021 (2)
2020 (3)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Pamlico Capital
2021-01-14Private Equity· undefined
Leadership Team
Patrick Osterhaus
Founder, President & CTO
Nick Miletich
COO
Recent News
2022-05-11
2022-05-11
Company data provided by crunchbase
