90 applicants

Company

BILL · 4 days ago

Sr. Scaled Retention Customer Success Manager

California, United States

Full-time

Remote

Mid, Senior Level

3+ years exp

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Responsibilities

Identify customers that may be at risk of churning within the Sr. Scaled segment

Engage with customers that may be at risk of churn

Resolve outstanding issues and save customers from churning

Receive and manage churn situations handed off by other CSMs

Manage assigned and self-generated Call To Action (CTAs) and keep info updated and accurate for reliable reporting

Qualify Expansion Opportunities as they arise and handoff to Corporate Account Managers through Gainsight

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer success experienceChurn managementExcelGoogle Sheets

Required

A minimum of 3-5 years of customer success/retention experience

Strong attention to detail and ability to work effectively and independently

Proficient in Excel or Google Sheets

Be a self-starter and exhibit a strong work ethic and eagerness to learn

Exhibit excellent communication skills, both verbal and written

An ability to calmly handle difficult situations and solve customer problems

Detail-oriented and organized

Company

BILL

Glassdoor

3.8

BILL is a developer of financial automation software for small and midsize businesses (SMBs).

Founded in 2006

San Jose, California, USA

1001-5000 employees

http://www.bill.com

H1B Sponsorship

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2022 (136)

2021 (91)

2020 (59)