Be an early applicantLess than 25 applicants

Company

ServiceNow · 21 hours ago

Sr. Solution Sales Account Executive, Customer & Industry Workflows

Santa Clara, CA

Full-time

Remote

Mid, Senior Level

$118K/yr - $204K/yr

7+ years exp

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Business Process Automation (BPA)Cloud Management

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Oversee worldwide development of assigned account, including development and deployment of territory resources

Develop a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for your assigned account and/or territory.

Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across CIWF product(s) and CIWF multi-workflow solution(s).

Arrange and conduct initial Executive and CxO discussions and position meetings

Collaborate closely with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s Customer Industry & Workflows product(s) & solution(s), orchestrating relationships as required.

Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience

Be the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer Workflows platform

Lead opportunities all the while collaborating closely with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Customer, Employee, IT) to deliver outcomes-based solutions to our clients and prospects.

In partnership with assigned Account Executive and Solution Consultant, present our Customer Workflows offering directly to prospects, customers, partners and at industry events and seminars

Articulate customer success strategies to the field to streamline and standardize Platform presentations and value proposition

Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales

Sales process management and opportunity closure

Ongoing account management to ensure customer satisfaction and drive additional revenue streams

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Solution SalesCustomer Service ManagementCRMCPaaSBusiness IT NeedsC-Level Relationship ManagementSales Process ManagementVirtual Team LeadershipAccount Management

Required

Experience in solution sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor

An understanding of the CRM or CX solution-related business processes

Experience leading virtual or matrixed teams

Ability to understand broad, macro-level business IT needs for a prospective client

7+ years of sales experience within software OR solutions sales organization

Experience establishing trusted relationships with current and prospective clients and other teams

Ability to produce new business, negotiate deals, and maintain healthy C-Level relationships

Able to thrive in a fast paced, growing, deadline driven environment

Willingness to go above and beyond to win in the market against stiff competition

Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences

Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system

Excellent communication and presentation skills

Regional travel required up to 50%

Benefits

Health plans, including flexible spending accounts

A 401(k) Plan with company match

ESPP

Matching donations

A flexible time away plan

Family leave programs

Company

ServiceNow

Glassdoor

4.4

ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.

Founded in 2004

Santa Clara, California, USA

10001+ employees

http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (650)

2022 (816)

2021 (565)

2020 (420)