Mercury · 2 days ago

Sr. Strategic Operations Program Manager - Banking

United States

Full-time

Remote

Senior Level

$161K/yr - $201K/yr

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BankingFinancial Services

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Responsibilities

Partner across Banking Org leaders (Product/Design/Eng, Financial Partnerships) to help drive critical, cross-cutting projects

Own coordination and communication through large, strategic initiatives, maintaining clarity on the initiative’s workstreams, progress, blockers and next steps

Work directly with senior leaders across the company and with cross-functional partners to work through complexity and ensure that all relevant internal and customer needs are accounted for

Drive swift and thorough responses to incidents involving the Banking Org, keeping customers and internal teams’ needs top-of-mind

Design and implement business and operational systems and processes to simplify operations and support rigorous decision making

Be an integral part of annual planning

In some cases, drive analysis and research that will help inform strategy to support high-quality long-term decisions

Qualification

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Stakeholder managementStrategic project managementData analysisBusiness operationsOperational systems designGoogle SheetsNotionFirst-principles thinkingAmbiguity management

Required

Have demonstrated experience leading strategic projects or programs, such as in consulting, Business Operations, Strategic Operations, Chief of Staff, Corporate Development, or other applicable roles

Exceptional stakeholder management skills, with the ability to effectively communicate and influence across various lines of business and senior-level stakeholders, and navigate teams through complex situations

Ability to work independently to identify issues, and proactively propose, build and implement the solutions to address them from the ground-up

Comfortability working in an ambiguous, fast-paced environment, with a strong understanding of when to escalate urgent issues, and to whom

Have a knack for building structure and docs to track large initiatives (Google Sheets, Notion), and comfortability with manipulating, tracking, and interpreting data

Have brought structure and simplicity to a variety of complex and ambiguous business problems

Demonstrate a strong sense of ownership, and can approach new problems with curiosity and first-principles thinking

Excellent oral and written communication skills, and time management skills

Be comfortable operating in a highly-regulated, rapidly evolving, and sometimes ambiguous environment