Wiz · 13 hours ago
Sr. Technical Account Manager - Enterprise and Majors - Southeast
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years exp
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Responsibilities
Provide customers with expert guidance on deployment, operational best practices, and assist in establishing a Wiz Center of Excellence. Serve as the primary Wiz liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams. Contribute to workshops aimed at helping customers unlock the full value of the Wiz platform.
Develop trusted advisor relationships and establish a regular cadence with customer stakeholders from practitioners to C-level, with a focus on increasing adoption, ensuring retention, and fostering satisfaction.
Help customers develop Success Plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally.
Identify and address technical issues to ensure high levels of customer satisfaction. Collaborate with Engineering and Support teams to resolve technical escalations quickly and efficiently.
Advocate for customer needs across various departments (product management, support, ...). Offer insights regarding the availability of new features in Wiz. Program manage account escalations effectively.
Collaborate with the Wiz Sales and Renewal teams to secure contract renewals. Assist in identifying opportunities for expanding Wiz usage across the customer’s organization.
Maintain up-to-date functional and technical knowledge of the Wiz platform. Continuously monitor news related to new & emerging cloud security threats. Grow your knowledge of the Wiz ecosystem (Cloud Service Providers, Technology partners, ...)
Qualification
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Required
8+ years of experience in technical customer facing roles, for example: Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer.
Strong understanding of cloud services, architectures, and security best practices.
First hand experience with container technologies (Docker, Kubernetes) and the security considerations associated with them.
Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
B.S. in Computer Science, Engineering, or similar field, or equivalent experience.
Preferred
CSP level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred.
Certified Kubernetes Administrator (CKA) is a plus.
Company
Wiz
Wiz is a cybersecurity company developing a cloud security platform to help businesses secure their infrastructure.
501-1000 employees
H1B Sponsorship
Wiz has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
$2BKey Investors
SoftBank Vision FundG SquaredSalesforce Ventures
2024-11-18Series Unknown
2024-05-07Series E· $1B
2023-02-27Series D· $300M
Leadership Team
Assaf Rappaport
CEO & Co-Founder
Yinon Costica
Co-Founder & VP of Product
Recent News
2024-12-10
2024-12-03
Company data provided by crunchbase
