SentinelOne · 3 days ago

Sr. Technical Account Manager

United States

Full-time

Remote

Mid, Senior Level

$92K/yr - $110K/yr

3+ years exp

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Responsibilities

Own overall relationship with assigned large-scale clients while creating the platform for continuing value growth and re-purchase loyalty toward SentinelOne solution.

Lead complex implementation and onboarding projects for S1 products and services.

Deliver professional and technical account management services following the best practices and established procedures through proactive communication, strategic advisory, technical project management, service reviews, escalation management, training, and more.

Work independently to evaluate a customer’s environment and architecture to deliver the appropriate design and integration solution while maintaining a high satisfaction rate. This includes, but is not limited to evaluating customers' business needs, infrastructure, security, and compliance requirements.

Work closely with Product, Engineering, Support teams as well as Upper Management, and Sales to advocate customer needs, resolve technical & business issues, defining feature requests, identifying growth opportunities, and collecting customers’ feedback.

Work to identify and/or develop upsell opportunities.

Maintain an in-depth understanding of company technology, products, and services.

Contribute to our knowledge base by creating best practices guides and video tutorials.

Handle government entities within SentinelOne FedRamp infrastructure.

Qualification

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Endpoint securityTraining deliveryField engineeringEnterprise customer experienceMulti OS supportMongoDBPythonPHPUnix shell scripts