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Amazon · 2 days ago
Sr. Technical Program Manager, On-Road Incidents
Nashville, TN
Full-time
Onsite
Senior Level
$134K/yr - $231K/yr
5+ years exp
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Responsibilities
Lead the planning and execution of Incident Identification and Intake projects, including gathering requirements, defining project scope, managing timelines, and overseeing resources.
Partner with product managers to deliver a cohesive incident experience from occurrence to resolution for both internal and external customers.
Act as a subject matter expert, simplifying and streamlining current incident reporting processes under a common strategy. Act as a subject matter expert for on-road incident reporting products and experiences.
Develop and execute the program roadmap for incident reporting, aligning diverse stakeholders to your vision with consideration to business objectives and user requirements.
Own the on-road incident intake and reporting space, aligning diverse stakeholders to your vision and roadmap.
Contribute to engineering discussions around technology decisions and strategy related to your program(s.)
Collected required data at the first notice of incident (FNOI), enabling downstream processes and connecting existing intake & reporting solutions under a common strategy.
Accountable for financial, regulatory, and operational risk management related to the program, prioritizing closing any gaps or findings.
Collaborate with internal customers and key stakeholders, including safety, technical, and operations teams.
Develop processes with a global mindset, ensuring consistency in the support experience for users. Processes should work for everyone, not just a single region.
Qualification
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Required
5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross-functional teams, building processes and coordinating release schedules
Preferred
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Experience with logistics incident management, commercial insurance claims, corporate investigations, or similar disciplines
Benefits
Equity
Sign-on payments
Medical benefits
Financial benefits
Company
Amazon
Amazon is a global tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10,001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (14000)
2022 (23375)
2021 (15334)
2020 (14558)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
Kleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO· nasdaq:AMZN
Leadership Team
Andrew Jassy
President and CEO
Jeffrey Wilke
CEO of Worldwide Consumer
Recent News
2024-06-06
2024-06-06
The News Tribune
2024-06-05
Company data provided by crunchbase
