90 applicants

Company

Original Job Post

North American Bancard · 2 days ago

Sr. Vice President, Dispute Management Solutions

United States

Full-time

Remote

Executive

10+ years exp

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Responsibilities

Lead, manage, and mentor a team of product managers, developers, sales professionals, and other related personnel.

Develop and implement business strategies, plans, and procedures to meet company goals.

Oversee daily operations of the business unit to ensure progress and performance.

Assess product development outcomes and enhancement opportunities.

Develop budgets, forecasts, and metrics, ensuring financial targets are met.

Own the product strategy and roadmap and communicate with C-level staff, board members, and other stakeholders.

Build and grow a deep knowledge of markets, customers, and competitors to guide strategies for the product.

Participate in the creation of, and lead, product strategies, vision and value propositions, ensuring customer needs are met.

Determine, track, report, and own the market success for the disputes management business.

Direct and prioritize the marketing strategy, brand positioning, and development efforts.

Define pricing and competitive positioning for the product.

Build and maintain strong relationships with key clients and stakeholders.

Develop strategies to expand customer base and enhance customer loyalty.

Become the key evangelist of product and participate in press activities, conferences, discussions with thought leaders and market analysts.

Stay updated on industry standards and regulatory changes.

Identify and pursue new business opportunities and partnerships

Collaborate with other business units and departments to achieve overall company objectives.

Negotiate contracts and agreements with partners, vendors, and service providers.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Payment DisputesChargeback ManagementCard NetworksEthocaVerifiFintech LeadershipBusiness DevelopmentPayments EcosystemRevenue ManagementDelegationProject CommunicationProblem-SolvingHard WorkingCommunicationOrganization

Required

Bachelor of Science Degree (business, economics, etc.)

Deep understanding of the payment dispute and chargeback management industry, specifically with card network chargeback representment policies and Ethoca and Verifi pre-dispute services.

10+ years in a fintech leadership role.

Strong business development skills with an understanding of the payments ecosystem.

5+ years of experience working in the payment disputes industry.

Ability to drive revenue and manage a profitable business.

Ability to prioritize and handle changing deadlines.

Strong ability to delegate tasks and communicate project needs to all levels of staff, including management.

Exceptional organizational skills.