TEKsystems · 2 days ago

SRE Lead

Phoenix, AZ

Full-time

Onsite

Senior Level

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Responsibilities

Create and Maintain documentation to ensure knowledge accessibility.

Liaise with other application support teams and internal/external business and technical partners.

Provide ad hoc and on-demand reports.

Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production.

Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention.

Participate in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting.

Guidance to all staff involved and vendors in driving a coordinated approach for results.

Reduce escalations to Level 3 based on incremental learning about applications.

Technical Acumen and System Familiarity: While the majority of the role involves management, the SRC Lead should possess a solid understanding of the systems and technical stacks they are supporting. They should be able to pull up dashboards, troubleshoot issues, and guide conversations related to system health. Additionally, they must effectively manage impact and risk.

System Monitoring and Health: Lead the production environment by monitoring availability and taking a holistic view of system health.

Quality and Time-to-Market: Drive improvements in reliability, quality, and time-to-market for software solutions.

Performance Optimization: Continuously optimize system performance, anticipating customer needs and innovating for excellence.

Operational Leadership: Provide primary operational support for large-scale distributed software applications.

Mentorship: Mentor and guide engineers within your shift team, fostering growth and technical expertise.

Stakeholder Communication: Manage team operations while effectively communicating with directors and other executives/CIOs who have a stake.

Qualification

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Site Reliability EngineeringDevOpsAutomation OpportunitiesProactive ApproachLeadership ExperienceContinuous ImprovementPythonJava ScriptingAnsiblePowershellAgileCI/CDGitJenkinsKafkaETLInformaticaSystem MonitoringQuality AssurancePerformance OptimizationOperational LeadershipProblem-SolvingCommunicationLeadershipMentorship

Required

Proactive Approach: Take a proactive approach to identifying problems, performance bottlenecks, and areas for improvement.

Leadership Experience: Demonstrated leadership in technical roles, preferably within Site Reliability Engineering (SRE) or DevOps.

Continuous Improvement: Foster a culture of continuous improvement and technical excellence, proactively identifying patterns of recurring issues to enhance stability and improved processes (automation opportunities, etc.)