UMass Chan Medical School · 2 hours ago
SSP Program Coordinator- REMOTE
Boston, MA
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Complete comprehensive case reviews to determine client benefit eligibility by researching, analyzing and validating data, and processing incoming eligibility information, applying knowledge of state and federal regulations.
Handle inbound and outbound calls with clients, payees and other parties who have questions, concerns and requests related to SSP.
Conduct all calls with a patient, calm and respectful demeanor, and provide clear, concise and consistent information that accurately reflects current program policies and procedures.
Make accurate and timely updates to client case records (demographic, eligibility, and payment details) as necessary and as determined by incoming information from various sources, including submitted forms and documentation, phone calls, external data files and reports, and system queues.
Evaluate and monitor client cases to ensure compliance with applicable rules and regulations.
Assist in identifying potential quality assurance, quality control, program integrity and system issues and areas for continuous quality improvements.
Assist in the development of program procedures in compliance with policies and regulations.
Assist in the design and testing of changes and additions to SSP system functionality.
Represent the program at SSP appeal hearings as assigned, providing an explanation of SSPs determination based on state and federal regulations.
Participate in various analysis and special projects and prepare reports of findings as assigned.
Perform other duties as required.
Qualification
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Required
Bachelors degree in Business Administration, Management, Accounting or related field, or equivalent experience
1-3 years of related business experience.
Ability to interpret state and federal laws and regulations.
Strong attention to detail.
Assist in the preparation of data and analysis of information as requested for reports.
Implement and manage tasks in accordance with program objectives.
Demonstrated ability to handle confidential information and to exercise judgment and discretion.
Excellent oral and written communication skills.
Preferred
Demonstrated knowledge of public assistance programs, preferably Title II and Title XVI of the Social Security Act and those administered by the Department of Transitional Assistance or similar public service agency
Case management, client assistance or customer service experience
Fluency in an additional language, preferably Spanish.
Company
UMass Chan Medical School
Massachusetts’ first and only public academic health sciences center is made up of three graduate schools.
5,001-10,000 employees
H1B Sponsorship
UMass Chan Medical School has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (3)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$11.6MKey Investors
Commonwealth of Massachusetts
2024-04-03Grant· $11.6M
Leadership Team
M
Marc Uknis
Adjunct Associate Professor Of Surgery, Microbiology & Applied Physiology
Recent News
Calcutta Telegraph
2024-11-19
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