200+ applicants

Company

Airbnb · 2 hours ago

Staff, Advanced Analytics, Community Support Product

United States

Full-time

Remote

Senior Level, Lead/Staff

$172K/yr - $243K/yr

10+ years exp

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Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Data thought partner to product and business leaders across teams through providing insights, recommendations, and enabling data informed decisions

Drive day to day analytics and create scalable data tools

Identify pain points in traveling and hosting and work with product leadership to improve experiences for our guest, host and agent community

Lead and drive data-driven roadmaps for the CS working groups. Recommend actionable solutions backed by data and metrics to product problems, with the ability to effectively communicate with Product, Operations & Engineering managers of varying technical levels

Build the business insights & reporting platform to detect and support the driving efficacy and efficiency of behaviors and product interfaces and processes across CS platform and contact center network

Perform data modeling of the various entities and using tools & frameworks for optimizing community and agent experiences

Defining and evaluating key metrics in an unstructured problem space including measurement of the ML models that drive product development. Communicating a robust understanding of what moves these metrics and why

Influence data-driven decisions across business verticals in day-to-day via business reviews, scorecards, self-serve portal, OKRs and planning among others

Influence experimentation & measurement strategies; conduct power analyses, define exit criteria, and use statistical models to improve inference. Your expertise in causal inference as well as passion for the subject matter will help you address this unstructured space

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Business AnalyticsSQLPythonMachine LearningStatistical ModelsCausal InferenceData ModelingETL FrameworkRData AnalysisSchema DesignOperations Support

Required

A minimum of 10+ years of industry experience in business analytics and a degree (Masters or PhD is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research).

Have experience supporting community support and/or have worked closely with operations teams.

Expert skills in SQL and expert in at least one programming language for data analysis (Python or R).

Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting.

Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow).

Ability to work under conditions of ambiguity in a fast-growth, sometimes uncertain and complex environment - comfortable acting with minimal planning, direction, and supervision.

You can identify issues both within and outside of your immediate scope, and propose solutions.

Benefits

Bonus

Equity

Benefits

Employee Travel Credits

Company

Airbnb

Glassdoor

4.3

Airbnb is an online community marketplace for people to list, discover, and book accommodations through mobile phones or the internet.

Founded in 2008

San Francisco, California, USA

5,001-10,000 employees

http://www.airbnb.com

H1B Sponsorship

Airbnb has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (119)

2022 (236)

2021 (282)

2020 (244)