Be an early applicantLess than 25 applicants

Company

BMC Software · 4 hours ago

Staff Specialist Partner Success Manager - Remote

United States

Full-time

Remote

Mid, Senior Level, Lead/Staff

5+ years exp

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Cloud ComputingInformation Services

Comp. & Benefits

H1B Sponsor Likely

Hiring Manager

Jaime Graham

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Responsibilities

Cultivate and maintain strong relationships with partner delivery teams, ensuring alignment with BMC’s indirect strategy.

Onboard partners into new and existing Customer Success Partner Programs

Develop Partner Success Plans for partners, executing plans to achieve goals and effectively communicate results to internal and/or external stakeholders.

Review partner implementation opportunities and any gaps in skills

Track partner active engagements, project timelines, and any associated risks.

Track partner product training, certifications, and other investments BMC is making into partner practice helping to drive business outcomes for our partners.

Understand partner challenges, identify opportunities for improvement, and share lessons learned both internally and externally.

Facilitate and ensure ongoing communication and collaboration between internal and external parties, providing timely communications on significant issues and developments.

Regular partner check-ins, QBR’s, emails, and other communications maintaining accurate and detailed records of partner interactions and activities.

Survey customers and measure partner against KPI’s

Maintain and map contacts in the partner ecosystem

Drive simplification and continuous improvement in partner practices and processes

Identify and share Partner Success Stories

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementData AnalysisVirtual Meeting CoordinationMS PowerPointSaaS Environment ExperienceSalesforceBMC ProductsRelationship BuildingProject Management

Required

5+ years in a similar role in Services, Channel or Customer Success Organization

Ability to draw insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations.

Experience scheduling, leading and following up on regular virtual meetings.

Experience developing and delivering MS PowerPoint presentations.

Demonstrated ability to work in ambiguous situations and across organizational boundaries with audiences of all levels

Experience working in a SaaS environment, with Salesforce, and BMC products

Ability to have influence across organizations including senior stakeholders

Strong written and verbal communication skills, particularly in the ability to synthesize complex issues/scenarios into easy-to-understand concepts for various stakeholders

Company

BMC Software

Glassdoor

4.1

BMC Software is a business service management platform offering cloud and IT management solutions for businesses.

Founded in 1980

Houston, Texas, USA

5,001-10,000 employees

http://www.bmc.com

H1B Sponsorship

BMC Software has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (15)

2022 (23)

2021 (26)

2020 (27)