BMC Software · 20 hours ago
Staff Specialist Partner Success Manager
USA
Full-time
Remote
Mid, Senior Level, Lead/Staff
5+ years exp
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Responsibilities
Cultivate and maintain strong relationships with partner delivery teams, ensuring alignment with BMC’s indirect strategy.
Onboard partners into new and existing Customer Success Partner Programs
Develop Partner Success Plans for partners, executing plans to achieve goals and effectively communicate results to internal and/or external stakeholders.
Review partner implementation opportunities and any gaps in skills
Track partner active engagements, project timelines, and any associated risks.
Track partner product training, certifications, and other investments BMC is making into partner practice helping to drive business outcomes for our partners.
Understand partner challenges, identify opportunities for improvement, and share lessons learned both internally and externally.
Facilitate and ensure ongoing communication and collaboration between internal and external parties, providing timely communications on significant issues and developments.
Regular partner check-ins, QBR’s, emails, and other communications maintaining accurate and detailed records of partner interactions and activities.
Survey customers and measure partner against KPI’s
Maintain and map contacts in the partner ecosystem
Drive simplification and continuous improvement in partner practices and processes
Identify and share Partner Success Stories
Qualification
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Required
5+ years in a similar role in Services, Channel or Customer Success Organization
Ability to draw insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations.
Experience scheduling, leading and following up on regular virtual meetings.
Experience developing and delivering MS PowerPoint presentations.
Demonstrated ability to work in ambiguous situations and across organizational boundaries with audiences of all levels
Experience working in a SaaS environment, with Salesforce, and BMC products
Ability to have influence across organizations including senior stakeholders
Strong written and verbal communication skills, particularly in the ability to synthesize complex issues/scenarios into easy-to-understand concepts for various stakeholders
Company
BMC Software
BMC Software is a business service management platform offering cloud and IT management solutions for businesses.
5001-10000 employees
H1B Sponsorship
BMC Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (15)
2022 (23)
2021 (26)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$750M2018-05-29Acquired
2014-04-08Debt Financing· $750M
2013-09-23Debt Financing
Leadership Team
Ayman Sayed
President & CEO
Ram Chakravarti
Chief Technology Officer
Recent News
2024-11-21
2024-11-11
Company data provided by crunchbase
