Digs · 7 hours ago
Startup Customer Service and Operations Manager (Remote)
United States
Full-time
Remote
Entry, Mid Level
$60K/yr - $60K/yr
2+ years exp
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Responsibilities
• Work with and manage our customer service team to ensure awesome levels of customer satisfaction
• Create systems and processes to handle inquiries, tickets, escalations, etc.
• Personally handle escalations
• Work closely with leadership to identify areas of opportunity and continually improve customer service and operations
• Conduct regular support/operations meetings
• Regular reporting to track key performance statistics
Qualification
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Required
Proven track record of managing customer service and operations teams
2+ years of customer service and operations experience
Excellent communication, interpersonal and presentation skills
Have a get-it-done and figure-it-out mentality to achieve goals by whatever means necessary
We work startup hours
Preferred
Prior experience working at a startup
Benefits
Innovative Environment: Work with a high-growth startup, creating a new category in the home services space.
Growth Opportunities: As an early member of our team, you’ll have significant opportunities for career growth and development
Company
Digs
Digs is the easiest way to maintain your home. Choose your yearly maintenance services and Digs automates the rest, from scheduling to completion.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jon Rydarowski
CTO
Company data provided by crunchbase
