Zylo · 19 hours ago

Strategic Account Executive

Indianapolis, IN

Contract

Remote

Senior Level

5+ years exp

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AnalyticsCloud Management

Growth Opportunities

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Responsibilities

Serve as the primary point of contact for a portfolio of strategic accounts.

Build and maintain strong relationships with key stakeholders to enhance trust and customer satisfaction.

Advocate for customer needs internally, ensuring seamless delivery of Zylo’s solutions.

Own and manage renewal processes, ensuring timely contract extensions and minimizing churn.

Identify and pursue upsell and cross-sell opportunities by aligning Zylo’s capabilities with customers’ evolving business needs.

Collaborate with the Customer Success team to monitor and drive product adoption, ensuring customers derive maximum value from Zylo.

Develop tailored account plans, focusing on driving customer ROI, engagement, and expansion.

Analyze SaaS usage and spend data to provide actionable recommendations and insights for optimization.

Proactively address customer challenges and identify opportunities to deepen Zylo’s impact.

Schedule, plan, and manage multiple customer engagements in a dynamic, fast-paced environment.

Provide regular updates to leadership on account health, renewal forecasts, and growth opportunities.

Stay current on SaaS Management trends and apply industry best practices to customer engagements.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Strategic Account ManagementCustomer RetentionUpsell Targets AchievementSaaS Management PrinciplesEnterprise SaaS PlatformsProcurement ExperienceITAM Experience