eClinicalWorks · 4 hours ago
Strategic Account Manager - Bilingual
United States
Full-time
Remote
Entry Level
1+ years exp
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Responsibilities
Develop and manage project plans for upgrading eClinicalWorks EHR/PM, Companion products and interfaces technologies.
The project plan will include pre-session check, eCW version build detail, DB version, Tomcat version, interfaces, content patches, companion products dependencies.
The project plan will also cover various elements such as project objectives, system specification, schedules, staffing, change management request if needed by the client, risk assessment and mitigation plan, communication protocols with the client and internal, etc.
To Maximize the benefits of the EMR /PM implementation, the SAM has to understand clients’ businesses which include the objective information about the client by researching their website and carrying out detailed SWOT analysis of the clients to identify and document potential risks, assess impacts, and recommend solutions using eClinicalWorks suite of information technology products and services then communicate with the clients accordingly assessing their overall comfort level with eClinicalWorks EHR/PM understanding their business operations helping them to achieve their goals.
Analyze product utilization and recommend products, features, and/or services to improve clients’ workflows and patient care.
Manage client projects for move to the cloud from locally hosted environment, interoperability, products deployment, revenue cycle management, post go live data migration by working with internal eClinicalWorks teams through strategic project management approach.
Cultivate lasting relationships with clients through routine calls, periodic check ins and / or face to face meeting as and when needed, seeking ways to increase customer adoption and satisfaction
The SAM is responsible for planning deployment of any critical patient safety or regulatory patches.
SAM is responsible of reporting any HIPAA complaints to the HIPAA high tech team.
The SAM is responsible for documenting any and every call that takes place with the client in the interactions module including routine calls, client escalations, client calls or emails, upgrade, upgrade prep calls, post upgrade follow up calls, outreach calls, etc.
The Sam is responsible for guiding the client on how to receive timely customer service through our eCW online available resources.
Qualification
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Required
Bachelor’s degree
1 year of client management experience
1 year of conflict management experience
Ability to travel at least 20% of the time up to 50%
Bilingual English/Spanish
Preferred
eCW Product knowledge preferred
Deployment planning experience preferred
Problem solving and analysis experience
Ability to develop plans of action
Experience with collecting customer satisfaction reports
Ability to communicate with all levels of management
Benefits
Eighteen days of Paid Time Off per year which scales based on tenure
Nine Paid Holidays
One Floating Holiday
Insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment
401(k) plan with a Company safe harbor contribution
Flexible Spending Account for Health Care and Dependent Care for eligible employees
Limited personal leave
Additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment
Annual discretionary bonus for eligible employees
Company
eClinicalWorks
eClinicalWorks provides ambulatory clinical information systems such as electronic medical records systems and community applications.
1,001-5,000 employees
H1B Sponsorship
eClinicalWorks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (95)
2022 (148)
2021 (191)
2020 (180)
Funding
Current Stage
Late StageLeadership Team
Devharsh Trivedi
Technical Account Manager
Recent News
2024-11-05
Company data provided by crunchbase
