AddOn Networks · 10 hours ago

Strategic Account Manager

Full-time

Remote

Mid Level

$125K/yr - $150K/yr

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Responsibilities

Respond to all inquiries and requests received via email or phone from named account managers in the quickest possible manner. A response to a named account manager should rarely take more than 15 minutes from the time the inquiry is received and never take more than 30 minutes except in extreme and justified situations.

Strive to deliver a level of service and support that is above & beyond all industry competition

Daily review of the distribution Open Quote Report and POS Report, creation of bid pricing, and follow up with corresponding named account managers

Present, promote, and sell products using solid arguments to named account managers and their customers

Establish, develop and maintain positive business and customer relationships

Initiate & engage named account managers and their customers in face-to-face events (i.e. lunch, dinner, happy hours, other events and forms of entertainment)

Record all solicitation and activity in the company CRM

Follow the companies processes and procedures for all sales quotes and bid activity

Keep pipeline reporting up-to-date, detailed, and accurate

Hold him or herself accountable for his/her activity level as it pertains to sales engagement

Expedite the resolution of customer problems and complaints to maximize satisfaction

Achieve agreed upon sales targets and outcomes within schedule

High level of product knowledge across all product lines

Supply management with information and reports on customer needs, problems, interests, competitive activities, and potential for new products and services

Participate in all required companywide or management-initiated trainings and meetings

Provide requested and timely reporting when requested by management

Keep detailed & accurate records of all reimbursable business expenses and complete expense reports using company guidelines

Be accountable to work schedule and work presence

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales ExperienceCustomer Relationship ManagementMicrosoft ExcelMicrosoft WordMicrosoft OutlookCRM ExperienceCustomer Service ExperienceBusiness AcumenStress ToleranceAccount RelationshipsStrategic Thinking