AMCS Group · 2 days ago

Strategic Account Manager

Greater Boston

Full-time

Remote

Senior Level, Lead/Staff

15+ years exp

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Hiring Manager

Nicole Giggie

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Responsibilities

Develop and maintain a multi-year strategic account plan to meet or exceed customer objectives and sales goals.

Revise the account strategy and plan to ensure it fits the continuously changing key account needs and priorities.

Influence and lead strategic planning efforts within sales, product, consulting, and support pillars to ensure Strategic Account requirements are represented.

Manage the interface between the Strategic Account and AMCS personnel (including all sales, solution specialists, product development, consulting, support and corporate functions) to ensure an effective alignment model and communications, and reporting cadence.

Gain agreement with Customer around key work streams aligned with their key business transformations and imperatives.

Owns escalation issues for the Strategic Account and drive those escalations to closure while creating a high level of customer satisfaction for the Strategic Account and a win-win environment for in the day-to-day operation of the Strategic Account.

Create a quarterly business review cadence with Sponsors to track our progress on aligned focus areas / work streams and other interactions.

Build relationships with the customer's executive team, earning a reputation as one of the Customer's trusted business advisors.

Drive strategic and tactical planning for the account.

Generate and achieve accurate monthly forecasts.

Prospect with a "hunter" mentality via phone, internet, fieldwork, referrals, and industry networking

Independently identify and generate new sales opportunities

Contact and conduct initial discovery with customers via phone and email

Facilitate face-to-face meetings, present proposals and solutions, close business on the phone, zoom or in person (if/when the environment allows)

Collaborate internally with team on pricing strategy and account implementation plans

Manage individual sales funnel information regarding all prospective customers in the required format

Conduct weekly progress meetings with the key account sales team and Management.

Review weekly/monthly sales activities and prospective customers with Management

Engaging in self-development & training opportunities, both internal & external

Qualification

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