CareMed Specialty Pharmacy · 5 hours ago

Strategic Account Manager

Chicago, IL

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Serves as the first point of contact for day-to-day program inquiries. Collaborates with team members as needed to resolve all inquiries within reasonable time frames and escalates issues to the account executives, as necessary.

Collaborates with all internal departments to assist as needed in providing business understanding.

Ensure timely delivery of reports according to contractual service level agreements.

Reviews, validates, and communicates reasonability of data before launch.

Understands, evaluates, and interprets data in order to accurately summarize meaning of information to the customer.

Responsible for managing project timeline, cross-functional teams, interdepartmental communication. Maintains project plans and tracking logs as appropriate.

Responsible for identifying project priorities with customers and communicating priorities to internal team.

Responsible for maintaining a world class satisfaction with pharmaceutical client. Acts as primary day-to-day point of contact for the client related to new program launch, existing program enhancements and other project initiatives.

Leads weekly and bi-weekly meetings with Pharma creating a platform for review of patient status, performance metrics, inquiry resolution, enhancement initiatives and project status updates.

Provides customer with proactive consultative services on process improvement, revenue generating & cost saving opportunities.

Responsible for all written and verbal (non-sales and non-IT specific) communication to the partner.

Prepares & Delivers Quarterly Business Reviews to the partner on the state of their business and outlines opportunities for enhancement, growth, efficiency, etc.

Coordinates internal effort to produce sizing on new client initiatives and delivers pricing to customer.

Responsible for ensuring the accuracy of all client invoices prior to billing release. Escalates identified billing issues/concerns to manager as necessary to ensure 100% accuracy in billing activities. Receives client invoices from finance department and ensures all invoices are received in a timely manner, reviews all line items, and verifies all backup documentation.

Monitors monthly performance against service level agreements and develops plan for corrective action if service level are not met.

Ensures the timely and successful delivery of our solutions according to the customer’s needs

Delivering product presentations to customers

Other duties as required.

Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

5+ years specialty pharmacy experience3+ years oncology LDD programsMicrosoft Office proficiencyAdvanced Microsoft Excel skillsAdvanced PowerPoint skillsProcess documentationAdvanced project management skillsDavinciService Fee DBCPR+