Cloudinary · 4 hours ago

Strategic Account Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Comp. & Benefits

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Responsibilities

Identify and close upsell and cross-sell opportunities to maximize revenue from existing accounts

Develop and maintain strong relationships with key stakeholders within client organizations

Create, develop, and execute strategic territory and account plans

Understand clients' business objectives and challenges to position Cloudinary's solutions effectively

Collaborate with cross-functional teams, including Sales, Customer Success, and Product, to deliver exceptional service and support to clients

Act as a trusted advisor to clients, providing guidance on best practices for media management and optimization

Monitor client usage and performance metrics to identify areas for improvement and optimization

Maintain accurate and current account and opportunity forecasting within internal sales tools

Stay updated on industry trends, competitive landscape, and emerging technologies to better serve clients

Ensure customer satisfaction and retention

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Strategic Account ManagementSaaS SalesCloud-based TechnologiesPipeline DevelopmentClient Relationship ManagementUsage MonitoringAccount ForecastingTechnical PresentationCross-functional Collaboration

Required

5+ years of experience in a quota-carrying role

A proven history of over-achievement and meeting targets in account management and sales roles within the SaaS industry is a must

Strong understanding of cloud-based technologies and services

Excellent communication and interpersonal skills, with the ability to effectively present technical information to both technical and non-technical audiences

Ability to work independently and as part of a team in a fast-paced environment

Willingness to travel for client meetings and industry events