58 applicants

Company

Dekko · 1 day ago

Strategic Account Manager

Grand Rapids, MI

Full-time

Remote

Mid, Senior Level

5+ years exp

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ElectronicsLighting

Hiring Manager

Samantha Binning

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Responsibilities

Make sales contacts, research customer needs and develop application of products and services in an effective manner by:

Assist in determining market strategies & goals for each product and service

Researching and developing lists of potential customers

Assist in market research to determine customer needs & providing information sales staff

Evaluating product and application of customers’ technical & manufacturing needs

Following up on sales and applications for potential customers

Form strong relationships with each customer that includes regular touch points with all Product Managers, Product Engineers and Marketing Teams which can influence Dekko products.

Maintaining up-to-date understanding of industry trends and technical developments that effect target markets

Establishing & maintaining industry contacts that lead to sales

Working with operations & sales staff to establish a communication path with the customer.

Communicate project details to internal teams as well as customer as needed

Develop and participate in sales presentations by:

Developing sales proposals for customers on technical products & services

Developing technical presentations & workshops

Participates in making presentations to OEMs, users, suppliers, etc.

Maintaining up-to-date awareness of activities, industry trends & government regulations

Establishing long-term, ongoing repeat relationships

Meeting established sales quotas and revenue goals

Resolving problems with products and services

Participate in sales forecasting and planning in an effective manner by:

Researching, developing & maintaining long- & short-range sales & customer plans

Producing regular reports & final plans for Manager’s approval

Maintaining an up-to-date awareness of strategic plans and procedures to coordinate customer plans

Monitoring, analyzing, & communicating monthly sales data to contribute to product/service planning

Participate in development of new products, modification of existing products, & termination of ineffective products in an effective and professional manner by:

Evaluating product & service marketability

Recommending new technical products & product modifications or terminations

Gathering analyzing, and sharing customer technical information & feedback

Working with other staff to identify future customer needs

Determining customer satisfaction with products and services

Maintaining an up-to-date working knowledge of newly developing technologies and manufacturing practices

Develop and maintain communications in a cooperative and professional manner with all levels of staff and customers by:

Communicating openly, honestly and constructively

Treating all employees and customers with dignity, respect and courtesy

Taking responsibility for and making every effort to resolve communication, trust and respect concerns and problems

Asking for information needed to perform job responsibilities

Participating in launch team and launch meetings,

Playing role of intermediary to complete product launches timely to meet established goals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

OEM sales experienceFurniture industry experienceSales strategy developmentMarket research skillsSales forecastingTechnical communication skills4-year college degreeProblem resolution skillsCustomer relationship management