Openforce · 1 day ago

Strategic Account Manager

USA

Full-time

Remote

Mid Level

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Responsibilities

Serve as the lead point of contact for assigned book of business including post-sale support, business reviews, expanding product offerings, and maintaining the business relationship

Upsell and/or cross-sell Openforce and selected partners business solutions and products; meet or exceed annual sales quota

Communicate effectively with clients, including strong executive presence, de-escalation, and relationship management skills; develop and maintain a trusted advisor relationship with client stakeholders, executive sponsors, and all other users of our system

Ask probing questions, restating to ensure understanding, and explaining product features and value to ensure maximum use of the system to meet client business needs; look past the clients initial requests for additional solutions

Ensure the timely and successful delivery of solutions to client requests, working both internally and externally to support the needs of the client

Prepare detailed quarterly account reviews, including forecasting and possible revenue opportunities and bi-annual full account reviews for the Executive Team

Meet with clients, in-person and/or over video regularly to maintain the business relationship and formally through Strategic Business Reviews and contract renewal; ensure all oral and written communication is professional and easy to understand

Supports internal User Acceptance Testing (UAT) Efforts

Update and maintain client profiles using the CRM tool, including notes from formal and informal communication with the client

Qualification

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SaaS supportData analysisClient relationship managementSales techniquesCRM toolsMS Office proficiencyCollaboration tools

Required

Bachelor's degree or equivalent relevant experience

Prior experience and knowledge with supporting SaaS clients as well as working with Software Product Management and Engineering teams

Comfortable using collaboration and CRM tools such as Atlassian (Confluence & Jira), Salesforce, Monday.com, and other such programs

Proficient in MS Office applications (e.g., Outlook, Word, Excel, PowerPoint, Teams)

Knowledge of file management, transcription, and other administrative procedures

Serve as the lead point of contact for assigned book of business including post-sale support, business reviews, expanding product offerings, and maintaining the business relationship

Upsell and/or cross-sell Openforce and selected partners business solutions and products; meet or exceed annual sales quota

Ensure the timely and successful delivery of solutions to client requests, working both internally and externally to support the needs of the client

Prepare detailed quarterly account reviews, including forecasting and possible revenue opportunities and bi-annual full account reviews for the Executive Team

Supports internal User Acceptance Testing (UAT) Efforts

Update and maintain client profiles using the CRM tool, including notes from formal and informal communication with the client

Preferred

Continuous education on effective sales techniques with a focus on the MEDDICC sales method, the ability to identify the needs of the client and provide solutions that produce revenue

Using white-glove customer service, emotional intelligence, and interpersonal skills, approach each client (internal or external) or situation with a positive and solutions-driven demeanor. The ability to make and maintain relationships both internally and externally.

Use internal drive to work proficiently within internal and external working teams and independently from a remote location. The ability to seek answers and continue working through difficult tasks while maintaining communication and deadlines. Remain organized, focused, and results-driven. Remain accountable to your performance and clients at all times.