Trace3 · 7 hours ago

Strategic Account Manager

Austin, TX

Full-time

Onsite

Mid, Senior Level

$115K/yr - $130K/yr

7+ years exp

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Information ServicesInformation Technology

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Responsibilities

Drive business line revenue within assigned territory and accounts; discover, prospect and qualify new opportunities as well as cross-sell and up-sell opportunities within existing customer base.

Responsible for supervising and ensuring optimal client satisfaction throughout the entire lifecycle of the engagement by providing the “Total Customer Experience”.

Represent Trace3 to the customer in all sales-related matters and understand the customer’s business, product requirements, and industry challenges.

Lead the proposed solution including transitioning the build and implementation to the delivery team, and remain engaged with the client while becoming a “thought leader” for the next opportunity.

Build and maintain in-depth knowledge of Trace3’s products, services, partners, and markets.

Direct complex sales cycles—including account mapping, development of high-level relationships, account strategies, and business cases.

Communicate Trace3’s value proposition to varying technical and non-technical clients, including executive ''C'' level management, VP, and Director levels, and end-users.

Establish strong and lasting relationships with key stakeholders and decision makers in client organizations.

Work closely with the client to understand and manage their expectations while simultaneously working closely with the Trace3 Team to ensure delivery.

Qualification

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Sales experienceBusiness acumenClient relationship management

Required

Bachelor’s degree from an accredited university preferred.

Minimum of seven years of relevant sales experience within technology environment.

Excellent understanding of business environments and challenges of IT operations in an enterprise level corporation.

Strong understanding of how clients use technology to meet business objectives.

Strong financial and business acumen with understanding of a multi-faceted business operation.

Excellent oral, written communication and presentation skills with an ability to present technical issues, training sessions, and demos to C-Level Executives and non-technical audience.

Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment.

Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver.

Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment.

Motivated self-starter who loves to solve challenging problems and feels comfortable working directly with customers.

Must be located in the Austin, TX area.