Be an early applicantLess than 25 applicants

Company

VETRO, Inc. · 1 day ago

Strategic Account Manager

United States

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

Manage the renewal process for existing accounts, ensuring high retention rates.

Develop and execute strategic account plans to maintain customer satisfaction and loyalty.

Conduct regular check-ins and business reviews with clients to understand their needs and address any issues proactively.

Identify opportunities for upselling and cross-selling additional products and services to existing clients.

Develop and execute strategies to expand account value and drive revenue growth.

Collaborate with sales and marketing teams to create customized proposals and presentations for clients.

Build and maintain strong relationships with key stakeholders and decision-makers within client organizations.

Serve as the primary point of contact for clients, providing exceptional customer service and support.

Understand clients’ business objectives and challenges, and provide tailored solutions to meet their needs.

Monitor account performance and analyze key metrics to identify trends and areas for improvement.

Prepare and present regular reports on account status, renewal forecasts, and expansion opportunities.

Use data-driven insights to inform account strategies and decision-making.

Work closely with internal teams, including sales, marketing, product, and customer success, to ensure a seamless client experience.

Share client feedback and insights with internal teams to help shape product development and marketing strategies.

Participate in team meetings, training sessions, and professional development activities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementSaaS Industry ExperienceCustomer SuccessCRM Software ProficiencyStrategic PlanningCustomer Relationship Building

Required

5+ years of experience in account management, sales, or customer success in the SaaS industry

Bachelor’s degree in Business, Marketing, or a related field

Ability to develop a strong understanding of VETRO’s business model and industry trends

Excellent communication and interpersonal skills, with the ability to build and maintain strong customer relationships

Strategic thinker with the ability to develop and execute account plans

Analytical mindset with the ability to interpret data and use it to inform strategies

Self-motivated and results-oriented, with a proven ability to meet and exceed targets

Proficient in CRM software and other account management tools.

Benefits

Semi-monthly internet stipend

Company

VETRO, Inc.

VETRO builds software that makes it radically simpler and faster for broadband providers to plan, design, build, and operate their fiber optic networks.

Founded in 2008

Portland, Maine, USA

51-200 employees