Scope AR · 4 hours ago
Strategic Customer Success Manager (Enterprise)
United States
Full-time
Remote
Mid Level
4+ years exp
Maximize your interview chancesAugmented RealitySoftware
Insider Connection @Scope AR
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
You will serve as the primary point of contact for post-sales activities including, customer onboarding, consultative program management, and assigned commercial activities.
Our CSMs serve as trusted advisors to customers by delivering best practices, guidance, and value reviews focusing on recommendations to best align our platform to the customer's business goals and strategies.
As a tenured CSM, you will proactively engage customers and work closely with named accounts ensuring they are trained and successfully using our products.
You will regularly analyze customer feedback & data to deliver solutions based on internal and industry best practices.
You’ll advocate for customers leading internal teams and projects to solve customers' needs.
You will monitor & track customer health, identify risks, develop success milestones, and deliver customer recommendations through maintained stakeholder contact and recurring customer meetings.
Prioritizing and proactively driving timely resolution of customer inquiries, proposing innovative ideas to evolve the customer experience toward greater value, and potentially traveling to meet with customers quarterly, are general responsibilities of a Scope AR CSM.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
4+ years of applicable experience as a full lifecycle Customer Success Manager
Bachelor's degree or equivalent career experience
Experience with the following technologies: Sharepoint, Excel, GSuite (slides, documents, etc.), Figma, or related visual or workflow tools, Hubspot, Zendesk, and Atlassian products (JIRA, Confluence)
Proficient interpersonal skills, demonstrated by the ability to build and maintain authentic business relationships at the executive level and effectively manage relational challenges
Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
Influential verbal and written communication skills, including expertise in presenting to both small and large audiences
Proficient understanding of Sales lifecycle concepts within the Software as a Service industry
Ability to communicate highly technical details simply to non-technical audiences
Willingness to travel to customer sites and trade events as needed
Ability to effectively forecast, take measurable action steps toward, and exceed when possible, both net and gross retention goals
Proficient organization of projects and associated internal/external teams: exhibited project management and time management skills
Preferred
Account Management, Consulting, Product Training and Enablement, Project Management, or Change Management experience
Experience or knowledge in providing SaaS to the following industries: Manufacturing, Field Services, Construction/Engineering, Automotive, Aerospace/Defense
Basic understanding of standard integration practices and key customer side stakeholders that lead key technical deployment activities (e.g. SSO, Enterprise systems, APIs, etc.)
Benefits
Group health benefits
Flexible work/life accommodations
Options
Company
Scope AR
Scope AR is the pioneer of enterprise-class augmented reality solutions, delivering the industry’s only cross-platform AR tools for empowering frontline workers with the knowledge they need, when they need it.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$11.82MKey Investors
Romulus Capital
2022-12-13Series Unknown· undefined
2021-10-05Series Unknown· undefined
2019-03-20Series A· $9.7M
Leadership Team
Scott Montgomerie
Co-Founder, CEO and CTO
Graham Melley
Principal/Co-Founder
Company data provided by crunchbase
