Be an early applicantLess than 25 applicants

Company

DoorDash · 8 hours ago

Strategic Implementation Associate

Tempe, AZ

Full-time

Remote

Senior Level

$39.20/hr - $57.70/hr

5+ years exp

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Responsibilities

Engage merchants every day at all stages of the sales cycle from sign through post-launch success.

Problem solve technical merchant issues as project manager.

Leverage internal data and reporting tools to drive operational efficiency and growth opportunities.

Test and execute on strategic go-to-market initiatives, while capturing learnings to scale.

Collaborate with cross-functional peers and represent the Implementation team as a senior team member.

Own a business segment, providing product feedback and helping to build new processes and strategies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer SuccessAccount ManagementData AnalysisProject ManagementPOS SystemsOpen APISFTP IntegrationsFrench Fluency

Required

You have 5 years of applicable experience in Implementation, Customer Success, or Account Management, ideally technical.

You create meaningful customer relationships through a consultative approach and partner with merchants to understand their needs.

You are comfortable project managing many onboarding components at once, while providing clear guidance and concise communication to our merchants.

You dive head first into challenges and seek to resolve at the lowest level of detail while keeping a merchant-first approach.

You’re comfortable with highly operational and data-heavy workstreams.

You can summarize merchant and product learnings into themes to inform internal recommendations.

You collaborate and communicate with cross-functional teams in a concise, clear, optimistic way.

You’re excited to help build out nascent products and processes.

You’re energized by the ambiguous, fast evolving workflows of new business lines and do not expect refined processes.

Preferred

You have some experience with POS systems, Open API, and/or SFTP integrations.

French language fluency

Benefits

401(k) plan with an employer match

Paid time off

Paid parental leave

Wellness benefit

Several paid holidays

Medical, dental, and vision benefits

Disability and basic life insurance

Family-forming assistance

A commuter benefit match

A mental health program

Company

DoorDash

Glassdoor

3.7

DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.

Founded in 2013

San Francisco, California, USA

10001+ employees

http://www.doordash.com

H1B Sponsorship

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Trends of Total Sponsorships

2023 (199)

2022 (571)

2021 (613)

2020 (173)