HHAeXchange · 3 hours ago

Strategic Partner Manager

DC-Baltimore Area

Full-time

Remote

Mid Level

$70K/yr - $80K/yr

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Health CareSaaS

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Responsibilities

Lead the partner experience and drive operational excellence with a targeted number of national partners.

Build strong, lasting relationships with partners, collaborating cross-functionally with internal teams, including Operations Command Center, Integration & Configuration, Product, Engineering, and Technical Customer Care, to ensure alignment on best practices.

Deliver value through proactive outreach, adherence to EDI standards, reduced rejection rates, and minimized provider and payer support escalations.

Assist with the partner onboarding process, ensuring new partners are seamlessly integrated and equipped with the necessary resources and information.

Leverage shared KPIs to optimize partner performance to enhance data interoperability.

Proactively address and resolve partnership challenges, mitigating risks while providing partners with the needed resources and support.

Act as the primary point of contact for executive-level stakeholders, subject matter experts, and technical leads within partner organizations.

Maintain partner accounts in Salesforce, ensuring accurate and up-to-date documentation of vendor relationships and operational metrics.

Expand trading partner interoperability relationship playbooks and knowledge base.

Other duties as assigned by supervisor or HHAeXchange leader.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Partnership strategiesStrategic thinkingData interoperabilityElectronic Data Interchange (EDI)Microsoft Office SuiteCRM systemsHealthcare regulations

Required

Strategic thinker with the ability to develop and implement partnership strategies aligned with company goals.

Bachelor's degree in Business, Information Systems, Healthcare Administration, or a related field (or equivalent experience).

Basic understanding of healthcare technology, data interoperability, or Electronic Data Interchange (EDI) is a plus.

Strong communication skills, both written and verbal, with the ability to build relationships and collaborate with internal and external stakeholders.

Demonstrated ability to manage multiple tasks and meet deadlines in a fast-paced environment.

Detail-oriented with excellent organizational and problem-solving skills.

Willingness to learn and grow in a collaborative, team-oriented environment.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with data management or CRM systems is an advantage.