Humana · 1 day ago
Strategy Advancement Professional, Process Design & Optimization
United States
Full-time
Remote
Mid Level
$85K/yr - $116K/yr
3+ years exp
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Responsibilities
Partner with distribution channel leads to observe and learn MarketPoint’s end-to-end Sales processes, tools and technology
Document and analyze Sales processes across all distribution channels to develop foundational material while identifying channel synergies and outliers
Through end-to-end analysis, identify areas of improvement and/or gaps in existing processes then provide improvement recommendations to enhance productivity and efficiency
Ability to analyze metrics and apply measurable outcomes to improve operations (may include time studies, AHT, sales performance, quality, etc..)
Partner with broader Strategy Advancement team and business partners to showcase process findings, explore innovative opportunities to optimize and apply tangible business justifications to recommendations
Through live feedback sessions, deconstructs and analyzes challenges and/or bottlenecks in operational flow to inform and develop new ways of working/thinking
Partner cross-functionally to define requirements and gain business consensus to help drive decision making pertaining to improvement initiatives
Maintain updates to process material to support and track future changes driven by Transformation initiatives
Support MarketPoint leadership in communicating value and impact of MarketPoint initiatives to broader Humana organization
Qualification
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Required
Bachelor's degree
3+ years experience with process mapping, workflow documentation, process design or process re-engineering
3+ years experience with business process management with large scale initiatives across people, process, policy and technology
Preferred
Familiar with Six Sigma and/or advanced business process analysis practices
Salesforce and/or other CRM technology
Contact Center, Omnichannel or Digital experience in a Sales environment helpful
Advanced experience utilizing process flow diagram tools, i.e. Visio, etc.
Ability to summarize and simplify complex data sets or process detail for effective storytelling in presentations
Ability to influence peers/stakeholders to influence results or new ways of thinking
Excellent verbal and written communication skills
Excellent time management, project/change management, program execution and organization skills
Self-motivated and ability to work independently in a fast-paced, ever-changing environment
Benefits
Medical, dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10,001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (217)
2022 (257)
2021 (258)
2020 (107)
Funding
Current Stage
Public CompanyTotal Funding
$6.82B2024-03-11Post Ipo Debt· $2.25B
2023-11-02Post Ipo Debt· $1.32B
2023-02-27Post Ipo Debt· $1.25B
Leadership Team
Bruce D. Broussard
President and Chief Executive Officer
Susan M. Diamond
CFO
Recent News
MedCity News
2024-11-13
2024-11-12
Company data provided by crunchbase
