86 applicants

Company

Employer Direct Healthcare · 3 hours ago

Strategy & Operations Manager, Client Success

Remote, USA

Full-time

Remote

Mid Level

4+ years exp

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H1B Sponsor Likely

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Responsibilities

Be the right-hand to the Client Success leadership team, addressing their various strategic and operational needs

Shape and directly implement the Client Success strategy & design, including establishing growth targets, segmenting our client base, designing and managing books of business, setting quotas, and developing cross-functional plans that ensure we achieve those targets

Establish OKRs and KPIs; monitor and report on them regularly; and ensure the CS team can easily access and take action on these metrics

Stand up the Client Success operating cadence to manage upsell and renewals pipeline, flag risks, devise countermeasures to those risks, and forecast accurately

Build a customer health score/model with qualitative and quantitative inputs from a variety of complex sources that identify whitespace and churn risk

Identify operational gaps and devise more efficient processes, such as an “at-risk” process

Project-manage a variety of cross-functional initiatives that level-up the Client Success organization by partnering with others in Strategy & Operations along with Sales, Marketing, Network, and technology teams

Work closely with leadership to collect business requirements for Salesforce.com and other data to capture, ensuring these solutions are implemented successfully by your GTM Systems teammates

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success OperationsSalesforce.comKPI establishmentOKR establishmentExcelPowerPointQuantitative mindsetHealthcare experienceProject management

Required

Bachelor’s degree in a business or related field

4-6 years of experience in Customer Success Operations at a high-growth company. Experience in healthcare or digital health a plus

Excellent Salesforce.com, Excel and Powerpoint skills

Self-directed and high attention to detail

Take ownership: you operate autonomously vs. waiting for direction; you hold yourself and others accountable to outcomes; and you finish what you started

Quantitative mindset; can establish KPIs and OKRs that underpin success and team effectiveness, and you can independently interpret the data to articulate the 'so what'

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Short & Long Term Disability

Life Insurance

401k with company match

Paid Time Off

Paid Parental Leave

Company

Employer Direct Healthcare

Our mission is to transform access to excellent care.

Founded in 2010

Dallas, Texas, USA

201-500 employees

http://www.edhc.com

H1B Sponsorship

Employer Direct Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2022 (4)

2021 (4)

2020 (1)