Calix · 3 hours ago
Success Engagement Manager: SmartMDU
Remote - USA
Full-time
Remote
Senior Level, Lead/Staff
$117K/yr - $176K/yr
8+ years exp
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Responsibilities
Partner with Product, Marketing, Services, Success, and Sales teams to help create compelling multi-dimensional solutions that deliver exceptional value to Broadband Service Providers and their communities.
In conjunction with the above, help develop and successfully deploy use cases for SmartMDU.
Project manage the new product launch process for the customer, from point of sale, through onboarding, launch and adoption.
Create, maintain and evolve comprehensive enablement programs for BSPs to leverage as they go to market with SmartMDU.
Develop enablement content including success roadmaps, enablement guides, knowledge articles, videos and BSP employee training materials.
Lead SmartMDU go to market planning efforts with BSPs.
Collaborate with Marketing to develop compelling Market Activation content for BSPs to utilize in their go to market efforts.
Gather product feedback for continuous product enhancements and improved user experience and help customers plan to maximize their benefit with new feature releases.
Effectively communicate, validate, and propagate self-service and digital assets for customers.
Participate in broader support of the Calix Community through authoring best practice articles and collaborating with Marketing to create compelling customer case studies.
Consistently drive customer’s success with our SmartMDU Solutions.
Qualification
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Required
8+ years’ experience in relevant solution/product management, marketing or success.
1-3+ years of direct customer advocacy and engagement experience in customer success, professional services, project management or account management functions.
Experience in the MDU market required.
Thorough understanding of marketing and launch processes for hardware and software.
Ability to learn/understand technical aspects of the network and solutions to deliver Wi-Fi.
Strong written communication and public speaking/presentation skills.
Working knowledge of excel.
Demonstrated ability to think strategically, execute tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment.
Proactive nature, approaching all situations with an empathetic and patient manner.
Preferred
Experience in both B2B and B2B2C marketing preferred.
Experience in SaaS, Telecommunications or commercial Wi-Fi industry preferred.
Company
Calix
Calix provides the cloud, software, systems and services for service providers to simplify business, excite subscribers and grow value
1,001-5,000 employees
H1B Sponsorship
Calix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (22)
2022 (32)
2021 (22)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$100M2010-03-24IPO· nyse:CALX
2009-08-31Series Unknown· $50M
2003-02-07Series E· $50M
Leadership Team
Cory Sindelar
Chief Financial Officer
Mehdi Bradaran
SVP, Product Operations
Recent News
Business Wire
2024-10-28
Company data provided by crunchbase
