HealthEquity · 2 hours ago

Supervisor, Client Services

United States

Full-time

Remote

Mid, Senior Level

$54K/yr - $65K/yr

4+ years exp

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Responsibilities

Manages and carries out the personnel actions for direct reports, including but not limited to hiring and scheduling; training and evaluating; coaching and managing performance; making salary, merit, or other compensation recommendations for team of direct reports; and making recommendations and/or taking corrective or disciplinary action as appropriate

Observe individual team members and provide regular encouragement and support in a manner that recognizes success and stellar performance as well as identifies areas of improvement in a positive manner.

Provide on the spot performance coaching.

Create an engaging culture that empowers all team members thrive in.

Communicate to team members on a daily basis in order to establish clear expectations, recognition their performance and to keep your team updated on organizational changes that impact their roles.

Ability to manage a team in a remote environment.

Provide support to Manager, which should include defining and developing team members’ career goals and objectives.

Create motivating ideas and functions to keep team morale high and focused on company service objectives.

Raise the bar when it comes to the service we provide to our Employers and Brokers, through ongoing education of our products and services.

Attend and contribute to ongoing education classes.

Represent Client Services in cross functional teams and projects as required.

Take escalated calls from Employers and Brokers

Oversee Customer Satisfaction Results and address escalated cases in within 1-2 business days .

Other duties as assigned by Manager.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

HealthEquity platformsClient ServicesTeam managementTechnologically savvyPerformance coachingMotivational skills