Progressive Leasing · 5 hours ago

Supervisor, Customer Service (TX)

El Paso, TX

Full-time

Remote

Entry Level

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Responsibilities

Train team members on effective customer interaction methods

Examine team behavior and practices to provide constructive feedback and direction.

Motivate team members to achieve desired results

Ensure that service levels consistently exceed expectations for the team

Handle inbound and outbound calls

Work with Progressive Leasing customers and provide exceptional customer service

Manage and accurately document account details

Qualification

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Bilingual (English/Spanish)Microsoft Office SuitePerformance motivationAccount managementMathematical calculations

Required

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Will need to calculate figures and amounts such as discounts, interest, commissions, percentages, etc.

Proficiency with Microsoft Office Suite

Must be available to work nights, weekends and holidays