Imagine Pediatrics · 9 hours ago
Supervisor, Patient Engagement
Tampa Bay Area (Remote)
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Conduct regular one-on-one meetings with direct reports to provide feedback, set goals, and support professional development. Ensure that staff members are well-informed and equipped to meet service standards.
Ensure accuracy in timesheets in accordance with compliance and company policies. Approve any scheduling changes and time off requests.
Provide constructive feedback and coaching to improve efficiency and effectiveness.
Assist in the development of strategies to improve overall service and efficiency.
Act as the first point of contact for any issues or conflicts within the team or caller inquiries. Resolve issues effectively while maintaining professional relationships.
Compile and analyze performance data to create reports on team success and areas needing improvement. Present findings to senior management as needed.
Support team in achieving target goals towards call center metrics. Occasionally assisting in making outbound phone calls.
Qualification
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Required
Bachelor’s degree in business management or a related field preferred.
3-5+ years of experience in a call center environment, with experience coaching, mentoring and training others.
Proficiency in Talkdesk or similar telephony platforms and Microsoft Office (Word, Excel, PowerPoint, etc.) is required.
Extensive experience in working on complex projects with critical thinking and problem solving.
Ability to balance work pressure with time management skills.
Strong knowledge of customer service protocols and compliance requirements.
Excellent communication and interpersonal skills.
Ability to handle confidential and sensitive information with discretion.
Highly organized and detailed oriented.
Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and skillsets.
Preferred
Healthcare call center experience is a plus.
Bilingual Spanish strongly preferred.
Benefits
Full medical, dental, and vision insurance
Healthcare and Dependent Care FSA
401(k) with 4% match, vested 100% from day one
20 days PTO + 10 Company Holidays & 2 Floating Holidays
Paid parental leave
Additional benefits to be detailed in offer
Company
Imagine Pediatrics
Imagine Pediatrics is a virtual healthcare service for children with complex medical conditions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alison Curfman
Co-Founder
Meghan Haycraft
Co-Founder and SVP Clinical Product
Company data provided by crunchbase
