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Company

RR Donnelley · 5 hours ago

Supervisor - Client Services

Chicago, IL

Full-time

Remote

Mid, Senior Level

5+ years exp

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Consumer Goods

H1B Sponsor Likely

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Responsibilities

Develop and oversee department staffing schedules including vacation time and overtime to balance workloads and ensure SLA's are achieved.

Supervise daily activities/project work loads of Strategic Relationship Staff. Approve temporary employee hours and approve contract invoices.

Develop training programs as appropriate for the various positions and monitor employee progress.

Participate in the periodic performance reviews of direct reports.

Ensure on site operations are managed and coordinated to satisfy contracted SLA's, conceive, document and execute standard operation procedures to support the above.

Provide requested customer facing metrics reports as requested from existing reports suite, customizing where necessary.

Work with the customer to facilitate prototypes and offer creative solutions that support print sourcing.

Provide print procurement and coordination of all sales/marketing/promotion print and print related collateral for the customer.

Coordinate efforts with the customers marketing group to gather all of the print requirements and data files for current and anticipated projects. Provide guidance to the customer regarding the print manufacturing process and the various requirements needed to efficiently (cost and time) produce print and print related collateral.

Source external vendors including RR Donnelley to produce print collateral. Build network of print outsourcers to use for print projects. Submit RFP/RFQ requests to vendors and make recommendations to the customer on which providers will meet the needs for quality and delivery for print campaigns.

Oversee the entire print lifecycle for ongoing projects from the initial requirements gathering, vendor selection and coordination with manufacturing, to final delivery of products. Work with vendors to ensure SLA's are met and products are received by the customer on time. Make recommendations to the customer to move print work to other sites/vendors when issues arise.

Performs other related duties and participates in special projects as assigned.

Qualification

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Leadership experienceCustomer interactionHigh production environment

Required

Bachelor degree in discipline related to function of work, with 5 years of relevant work experience

Able to demonstrate the ability to solve problems

Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity.

Requires very good communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.

Must be able to proactively listen to others to understand issues and situations. Must be able to clearly articulate business needs to both internal and external customers.

Must be able to work in high production fast paced environment.

Strong organizational skills, proficient in managing multiple tasks concurrently.

Self Starter and an ability to think outside of the box.

Ability to work in a team environment.

Must be a highly motivated individual with the ability to offer solutions as well as solicit feedback in a high production start-up environment.

Ability to handle conflict in a professional manner.

Preferred

Previous leadership experience strongly preferred.

Company

RR Donnelley

Glassdoor

3.4

RRD is a global provider of marketing, packaging, print and supply chain solutions.

Founded in 1864

Chicago, Illinois, US

10001+ employees

http://www.rrd.com

H1B Sponsorship

RR Donnelley has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (7)

2022 (20)

2021 (8)

2020 (15)