Providence Health Plan · 4 hours ago

Supervisor IS Applications - Remote

United States

Full-time

Remote

Entry, Mid Level

$45.56/hr - $112.44/hr

2+ years exp

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Responsibilities

Maintains relationships with key business partners and other leaders specific to their customer service line and IS partnerships.

Supports appropriate service delivery models for core application functions by managing the day to day applications team and it's technology.

Ensures that the applications division supports IS services and systems effectively, and partners with business and clinical leadership to meet organizational objectives.

As appropriate, manages and/or escalates critical issues problems or delays in production, projects or other initiatives that have an impact on the customer in partnership with their manager or senior manager.

Responsible for working with key stakeholders including managers, senior leaders, and a variety of customers to support the delivery of technical solutions that are effective and user-friendly, and support strategic initiatives, business and clinical outcomes.

Support ensuring the performance of respective applications and evaluates the performance of services on the basis of specific KPIs.

Support the departmental and IS budget expectations and goals through day to day management of the team and the expectations set for their specified application.

Accountable to oversees compliance with department specific policies and procedures for applications that impact all of PSJH.

Attracts, hires, trains, motivates, retains, and develops a team of first-rate professionals to perform the responsibilities of applications management.

Maintains internal operations in order to meet or exceed Service Level Agreements, Operating Level Agreements, and associated KPIs including active participation in process improvement to service delivery, increasing value and promoting customer service and satisfaction.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Application Software CertificationInformation Service LeadershipTeam ManagementHealthcare Environment ExperienceApplication Analyst ExperienceKPI EvaluationProcess ImprovementSupport ServicesMentoring

Required

Bachelor's Degree in Computer Science, Business Management, Information Services.

Upon hire: Some application suites require advanced application certification as demonstrated by a current application software certification requirement

2 years of Information Service Leadership experience.

4 years of working in a healthcare environment, Or

7 years application analyst experience in healthcare systems and/or equivalent healthcare software.