CBTS ยท 15 hours ago
Supervisor of Collections
Ohio, United States
Full-time
Remote
Senior Level
$86K/yr - $109K/yr
7+ years exp
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Responsibilities
Support/lead team to ensure that monthly collection targets are met.
Work with various departments to develop processes to improve collection rate.
Weekly account reviews with the collection team.
Setting monthly collection target.
Identify customers for possible service disconnects.
Support cash application with required payment details.
Assist with month end reporting.
Direct handling of customers requiring additional support/reconciliation.
Conduct employee reviews.
Qualification
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Required
Four years of College resulting in a Bachelor's Degree or equivalent
Collection Experience -- 7 -- 10 years
Supervisory Experience -- Minimum of 3 years
Proven experience as a Collections Supervisor or similar role
Strong knowledge of debt collection laws and regulations
Excellent leadership and team management skills
Outstanding communication and negotiation skills
Strong analytical and problem-solving abilities
Ability to work under pressure and meet deadlines
Proven track record working with multiple ERP systems
High level of professionalism and integrity
Strong attention to detail
Excellent organizational and time management skills
Ability to develop and implement effective collection strategies
Experience in training and mentoring staff
Strong customer service orientation
Ability to handle escalated cases effectively
Knowledge of financial and accounting principles
Ability to prepare and present reports
Commitment to continuous improvement and professional development
Preferred
Enrollment or completion of NACM would be considered an asset.
Company
CBTS
CBTS provides end-to-end IT and communications solutions that allow businesses to improve efficiency, enable innovation, and mitigate risk.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-06Acquired
Leadership Team
Phil Clark
SVP, National Territory Sales
Randy Barnhardt
SVP, Service Provider and Global Account Sales
Recent News
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