Be an early applicantLess than 25 applicants

Company

Cohere Health · 1 day ago

Supervisor of Intake

United States

Full-time

Remote

Mid Level

$50K/yr - $60K/yr

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Consumer SoftwareHealth Care

H1B Sponsor Likely

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Responsibilities

Gain a deep understanding of Cohere’s product and our health plan partners

Provide daily operational direction to the intake staff. This includes interviewing new hires, training, coaching, mentoring, quality auditing, implementation and oversight of quality improvement plans identified based on trends and other process improvements

Coordinates and provides day-to-day oversight of the intake staff

Manage workload balancing needs of the intake team

Assist in addressing case escalations and provider issues

HR management to include performance evaluations, 1:1’s with the lead intake specialist and intake staff

Other duties as assigned

Qualification

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Process ImprovementPerformance EvaluationSupervisory ExperienceCross-functional Collaboration

Required

Able to develop and train large groups and/or one on one

Skilled in understanding others’ perspectives and challenges

Able to drive process improvement initiatives

Be kind and patient while demonstrating subject matter expertise

Excellent interpersonal skills, oral and written communication skills

Able to break down big challenges into organized plans

Intellectually curious with a strong desire to understand and constantly improve your work and business processes

Able to work cross functionally across remote teams

Flexible and agile in ambiguous situations; open to changes in role and scope as the business grows

Previous supervisory/management experience in a contact center environment leading inbound/outbound contact center staff

Benefits

Health insurance

401k

Bonus

Company

Cohere Health

Glassdoor

3.3

Cohere Health is a SaaS company that focuses on improving the efficiency and effectiveness of healthcare delivery.

Founded in 2019

Boston, Massachusetts, USA

501-1,000 employees

https://coherehealth.com

H1B Sponsorship

Cohere Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (18)

2022 (10)

2021 (7)

2020 (2)