USAJOBS · 1 day ago

Supervisory Information Technology Specialist (Supervisory Computer Specialist)

Anywhere in the U.S. (remote job), USA

Full-time

Remote

Entry, Mid Level

$103K/yr - $134K/yr

1+ years exp

Maximize your interview chances

ConsultingGovernment

No H1B

U.S. Citizen Only

Security Clearance Required

Insider Connection @USAJOBS

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Supervises, leads and trains staff engaged in providing technical and operations support to Bureau staff nationwide.

Supervises IT specialists involved in providing quick response technical support to Bureau Central Office and field staff nationwide and can be called upon to lead task forces to resolve critical operational problems within existing applications systems.

Responsible for the operation and monitoring of various local area network support systems involving user access issues, the application of file access security permissions, and the definition of standard operating procedures for monitoring data back-up functions.

Coordinates help desk and Network Control Center support efforts with Central Office support groups such as: PC Support, Mainframe Support, Development Support and Network Technical Support and performs similar coordination activities between Bureau and Department of Justice (DOJ) network support organizations (JCN Help Desk, etc.).

Performs benchmark tests of proposed new equipment and applications and advises upper management of newly developed or more cost-effective alternatives.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Network ManagementTechnical SupportLAN SystemsNetwork SecurityManage Human ResourcesHelp Desk ProceduresProject Management

Required

U.S. Citizenship is Required.

There is no substitution of education for specialized experience at this grade level.

You must have IT related experience demonstrating each of the four competencies listed below: Attention to detail, Customer Service, Oral communication, Problem Solving.

You must have one year of specialized experience at the next lower GS-grade (or equivalent). Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled.

Experience in identifying and resolving complex system design, hardware, telecommunications and operating system issues.

Experience in installing, configuring and maintaining complex Local Area Network (LAN) systems.

Experience in supervising and providing leadership to staff who perform diagnostic and troubleshooting functions on remote user personal computers and related network equipment.

Experience in developing and/or implementing help desk and network operating procedures.

Your eligibility for consideration will be based on your responses to the questions in the application.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.