Arine · 3 days ago
Support Analyst
Remote (United States of America)
Full-time
Remote
Entry Level
$65K/yr - $75K/yr
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No H1B
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Responsibilities
Respond to support emails, and user requests from internal and external system users including clients and site personnel
Log all Help Desk queries to Help Desk application; assign open queries and follow up on all open queries until resolved
Assist with login issues; troubleshoot usage difficulties and other customer reported issues
Basic internet browser troubleshooting
Interact with customers and internal team members
Attendance and punctuality are essential functions of the position
User administration
Act as liaison between end users and higher levels of support
Create, review and modify documentation as required
Concisely document detected/suspected software bugs with steps to reproduce issue
Assist with training new team members
Handle other duties as needed
Qualification
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Required
Excellent customer service skills required
Experience working ticketing systems, particularly Freshdesk and JIRA
Must demonstrate strong technical troubleshooting skills with multiple technology environments
Familiarity with or eagerness to learn the approaches of high performing clinical pharmacy programs
Ability to manage multiple projects under tight deadlines, and communicate and collaborate with executives, operations, and technology teams
A demonstrated ability to own the work and follow it through to completion
Excellent collaboration, attention to detail, problem solving, business acumen and investigative skills
Capability of working in a direct and matrix team environment as well as independently with limited supervision
Ability to apply judgment and make informed decisions in order to work independently and meet deadlines
Eagerness to learn new skills in a fast-paced, dynamic environment
Ability to pass a background check
Must live in and be eligible to work in the United States
An established private work area that ensures information privacy
A stable high-speed internet connection for telephonic and/or remote work
Company
Arine
Arine optimizes medications and improves human health through data-driven clinical services.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$40MKey Investors
111° West Capital
2022-08-17Series B· $29M
2022-08-17Debt Financing· Undisclosed
2021-01-11Series A· $11M
Leadership Team
Yoona Kim
Co-Founder and CEO
David de Vries
Co-Founder and COO
Recent News
2024-02-20
2022-08-23
2022-08-18
Company data provided by crunchbase
