nQ Zebraworks · 1 day ago

Support Analyst

New Mexico, United States

Full-time

Remote

Entry Level

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Responsibilities

The ability to take on a task from inception to completion with minimal direct supervision

Exceptional troubleshooting skills with a penchant for efficiently breaking down and solving complex issues

A team player mentality open to collaboration within the team and with other departments to solve difficult problems

Willingness to participate as a member of the on-call team on a rotating basis providing technical support as required

A quick and enthusiastic learner

Excellent internal and external communication skills via phone, email, and direct message

Basic to intermediate software/hardware troubleshooting skills

Experience configuring enterprise level software

Basic to intermediate MSSQL query knowledge

Strong Microsoft Windows Operating System knowledge

Basic Dos/Command Prompt and .bat skills

Ability to use available tools to report potential bugs, propose product enhancements, etc.

Time management and the skill to successfully manage multiple tasks/projects concurrently

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

MSSQL query knowledgeMicrosoft Windows OSSoftware/hardware troubleshootingEnterprise software configurationDos/Command Prompt skillsTeam player mentality