Healthfirst · 3 hours ago

Support Coordinator-1

New Jersey, United States

Full-time

Remote

Entry Level

$39K/yr - $52K/yr

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Responsibilities

Handles calls to and from members to assist with benefit questions/issues, schedule appointments, and screen assessments to identify risk factors which need closer intervention.

Handles calls to and from providers regarding authorizations, referrals, visits, tests, and faxed care plans.

Documents accurate member information in compliance with our internal procedures.

Manages an average caseload of 200 cases.

Timely communicates member issues or needs and monitors screening of members effectively to improve quality and cost outcomes.

Escalates calls as necessary.

Additional duties as assigned.

Qualification

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